Delivering Excellence: Quality Assurance for Sagemont Advisors's WOTC Platform

Managing WOTC claims requires absolute accuracy, regulatory compliance, and seamless performance under high demand. The new platform needed to:

• Validate eligibility screening and credit calculations for accuracy.
• Protect sensitive employee and employer data against vulnerabilities.
• Scale to support thousands of concurrent applications during peak periods.
• Ensure compliance with WOTC regulations and IRS standards.
• Provide a consistent and intuitive user experience across browsers and devices.

Without rigorous QA, errors in calculations or performance bottlenecks could compromise platform credibility and expose sensitive data.

NextGen designed and executed a comprehensive QA program to validate every layer of the WOTC platform.

• Selenium Automation: Simulated user interactions to validate eligibility workflows, application submissions, and credit calculations.
• Cypress Framework: Automated full user journeys, including multi-step forms, document uploads, and approvals.

Performance and Scalability

• Apache JMeter: Simulated 10,000+ concurrent users, confirming the platform’s stability under peak loads.
• AWS CloudWatch: Monitored dynamic scaling and ensured resources adapted seamlessly to traffic spikes.

API Reliability

• Postman Testing: Verified APIs powering tax calculations and document submissions, including edge cases for error handling.

Security and Compliance

• OWASP ZAP Vulnerability Scans: Identified and mitigated risks to safeguard employee and employer data.
• Regulatory Alignment: Ensured compliance with IRS and WOTC security standards.

Usability and Cross-Platform Testing

• BrowserStack Validation: Confirmed responsive design across Chrome, Firefox, Edge, tablets, and mobile.
• Real-World Usability Sessions: Gathered feedback on document uploads, progress tracking, and navigation clarity.

Regression and Continuous Validation

• JUnit Regression Automation: Ensured ongoing updates did not disrupt existing features.
• CI/CD Integration: Enabled faster, more confident feature releases with automated QA pipelines.

The QA process delivered measurable improvements across performance, reliability, and compliance:

• 99.9% application accuracy: Automated workflows ensured flawless eligibility screening and credit calculations.
• Scalability proven: Successfully supported 10,000+ concurrent users without downtime.
• 30% faster release cycles: Automated regression testing reduced update deployment times.
• 25% higher user satisfaction: Usability refinements improved navigation, document handling, and progress visibility.
• 40% increase in mobile engagement: Responsive cross-platform consistency improved adoption rates.
• Stronger security posture: Vulnerabilities identified and resolved through OWASP testing boosted trust.

Tax credit management requires precision, compliance, and user trust. By embedding QA into every stage of development, Sagemont Advisors gained a platform that was not only reliable but also positioned to scale confidently during peak application cycles. The result is a secure, resilient, and user-friendly system that empowers businesses to maximize WOTC benefits with confidence.

NextGen brings deep expertise in QA and compliance testing, ensuring platforms meet the highest standards of accuracy, scalability, and security. Whether building new platforms or refining existing ones, our team validates performance end-to-end to eliminate risks and drive adoption.

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