- How do engagements start?
- A two-week discovery: a principal engineer and a delivery lead sit with the operations partner, IT lead, and two or three end users. Output is a written inventory of every system in scope, the workflows crossing them, the top 5–8 automation candidates ranked by payoff, and a fixed-price statement of work for the first build. No 60-slide readouts, no maturity assessments, no strategy tax.
- What's the typical timeline?
- Discovery: 2 weeks. First shipped workflow or replaced spreadsheet: 6–10 weeks after discovery closes. Mid-scope integrations (practice-management ↔ CRM ↔ billing): 3–4 months. Full portal or matter/engagement platform: 4–7 months. Every engagement ships something billable into production within the first quarter — no 12-month roadmaps where nothing moves until month nine.
- How do you handle legacy systems we can't rip out?
- Assume the legacy system stays. We wrap it — API middleware, event bus, or scheduled sync — and build the new tooling against a clean interface. Case management systems (Elite, Aderant, ProLaw), practice management (Clio, MyCase), document systems (iManage, NetDocuments, SharePoint), and books-of-record all have well-known extraction patterns. Data migration is scoped separately with a rollback plan; we do not force cutovers.
- Who's on the team?
- A delivery lead (US-based, senior, single point of accountability), 1–2 full-stack engineers, a systems-integration engineer when APIs are involved, and a fractional product manager. All onshore, all W-2 or long-term contract. For firms with existing IT staff, we embed alongside them and hand off documentation, source, and admin credentials at close — you own everything we build.
- What's the cost range?
- Discovery: fixed $20,000. First workflow build or spreadsheet replacement: $40,000–$90,000 depending on integration count. Client portal MVP: $120,000–$220,000. Multi-system integration program: $250,000–$600,000 phased across 3–5 releases. Fixed-price against a written SOW, milestone-based invoicing, no percentage-of-savings arrangements, no software licensing on our end.