Insurance software case studies
Real insurance engagements: submission intake and ACORD extraction, FNOL processing, loss-run normalization, and policy-admin modernization — with scope, timeline, and measured outcomes.
In insurance, the fastest payback is at intake: submissions, ACORD forms, loss runs, and FNOL documents arrive as email and PDF and get retyped by underwriting and claims staff. Across our carrier and broker engagements, first production features shipped in 10–18 weeks, extraction reached 94–98% field-level accuracy with human review on low-confidence fields, and submission turnaround dropped by a third or more. Send a redacted document sample and we'll quote the same path.
Engagement snapshots
| Engagement | Scope | Timeline | Outcome |
|---|---|---|---|
| Submission intake automation | Broker email and ACORD form parsing into structured submissions with appetite pre-screening | 13 weeks to production | Submission turnaround down 38%; underwriter triage time down ~half |
| Loss-run normalization | Normalizing multi-carrier loss runs into a single comparable schema for underwriting review | 8 weeks | 97.2% field-level accuracy; manual re-keying largely eliminated |
| FNOL intake and triage | First-notice-of-loss capture from email, phone transcript, and portal, with severity routing | 16 weeks | Median assignment time cut from hours to minutes |
| Policy admin modernization | Phased extraction of rating and endorsement logic out of a legacy policy-admin monolith | 11 months, phased | Rate change deployment from 6 weeks to under 1 week |
What made these work
- Underwriter and adjuster in the loop — Low-confidence fields route to the person already reviewing the file. Nothing is auto-bound and nothing is auto-denied.
- Auditability from day one — Every extracted field keeps a pointer back to the source document region, which is what regulators and internal audit actually ask for.
- Real document variety — ACORD variants, broker-specific formats, and scanned faxes are measured together — accuracy on clean PDFs alone is meaningless.
- Modernization scoped by business capability — Rating, endorsements, and billing move independently rather than as one high-risk rewrite.
How we scope and quote
A 4-week prototype sprint against your real submission or claims mix ($40K–$90K) establishes accuracy and throughput baselines. Production features run $80K–$400K with $8K–$30K/month to operate. Policy-admin and claims modernization is quoted after a two-week architecture assessment. Delivery is US-based W-2 senior engineers working inside your tenant and repositories, under your MSA and security review. Send a redacted sample set and we'll return a written scope with committed accuracy targets.
Common questions
What insurance software projects does NextGen take on?
Submission intake and ACORD extraction, loss-run normalization, FNOL capture and triage, coverage checking support, and modernization of legacy policy administration, rating, and claims systems.
How accurate is extraction on ACORD forms and loss runs?
Production systems reach 94-98% field-level accuracy when measured across the real mix of ACORD variants, broker formats, and scanned documents, with low-confidence fields routed to an underwriter or adjuster.
Does anything get decided automatically?
No. Coverage, binding, and claim decisions stay with licensed staff. The systems we build structure and rank information; a human makes every decision that carries regulatory weight.
What does an insurance engagement cost?
Prototype sprints run $40K-$90K, production features $80K-$400K, and ongoing operation $8K-$30K per month. Modernization programs are quoted after a two-week architecture assessment.
How do I request a quote?
Send a redacted submission or claims document sample through the contact form. We run a free 30-minute scoping call with a senior engineer and return a written scope with accuracy and timeline targets.
Have a specific situation? Talk to an engineer at NextGen — we do free 30-minute scoping calls with a senior developer, not a salesperson.
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