The numbers behind the pitch
Every consulting company will tell you they deliver on time and their clients love them. Here's our full scorecard — uptime, on-time rate, NPS, retention, tenure — measured across every engagement we've run since 2019.
Measured across every active engagement
Across fintech, healthcare, legal, restaurants, waste, chemistry, and DTC.
Across managed client systems we operate or monitor.
Milestones delivered on or before committed date, 2024-2026.
Measured 30 days post-milestone across every active engagement.
12-month retainer clients who renew for a subsequent year.
How long our senior engineers stay with NextGen — 2.5x industry median.
Same-rate replacement inside 10 business days if a pod engineer rolls off.
Zero material security incidents across all engagements to date.
What clients get out of the engagement
Median measured lift after 90 days with a NextGen pod integrated into an existing team.
Typical range on AWS/GCP consolidation engagements — sometimes materially higher.
From signed SOW to a pod engineer merging production PRs.
How long our retainer clients stay engaged, 2024-2026.
In their words
"They ran our AI call center rollout better than our internal team could have. Zero drama, weekly business reviews, and the engineers actually wrote the code."
"We had spent six months with an offshore agency and shipped nothing. NextGen shipped v1 in eight weeks and we've kept the same team on retainer for 22 months."
"The delivery lead pushed back on two of our product decisions. Both times they were right. That's what we're paying for."
"We were quoted $2.4M by a Big Four. NextGen scoped and delivered the same platform for under $600K. It's not close."
How we measure this
Uptime
Measured against SLO targets for every production system we operate or monitor on behalf of clients. Trailing-12-month rolling average, weighted by system criticality. Excludes systems where the client owns operations and NextGen delivered code only.
On-time rate
Percentage of milestones delivered on or before the committed date in the signed SOW or retainer plan. Milestones are re-negotiated when scope changes materially; those re-negotiations are logged and count against the new date, not the original.
NPS
Standard 0-10 NPS survey, sent to every executive sponsor 30 days after each major milestone. Response rate 71% YTD 2026. Detractors are reviewed personally by the partner-in-charge within 5 business days.
Renewal & tenure
Renewal is the percentage of 12-month retainer clients who sign a subsequent year. Senior engineer tenure is measured from first paid day at NextGen to departure — includes contractors converted to employees.
The rest of the buyer packet
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