Agentic voice routing for provider groups & payers
Replace IVR mazes with conversational AI agents that triage, route, schedule, and document — all with HIPAA-aware logging, human escalation paths, and EHR/PMS integrations.
Engineering for ai call center · healthcare
We build voice-first AI call centers on Twilio, AWS Connect, or your existing telephony stack. Custom-trained on your intake flows, payer mix, and clinical specialties — with humans-in-the-loop where it matters.
- Voice AI agents (OpenAI Realtime, ElevenLabs, Deepgram)
- Intelligent call routing & skills-based queueing
- Patient intake triage and symptom collection
- Eligibility & benefits verification (270/271)
- Appointment scheduling into Epic / athena / Elation
- Prior authorization status lookup
- Refill request handling
- Call summarization → EHR note draft
- HIPAA-aligned recording, redaction & audit logs
What teams get
Shorter hold times
AI handles tier-1 calls 24/7; humans get the complex cases.
Cleaner intake data
Structured capture replaces freeform notes.
Lower cost per call
Deflect routine calls without sacrificing patient experience.
Where we plug in
- → Patient appointment scheduling
- → Eligibility & benefits hotline
- → Refill request triage
- → After-hours nurse triage routing
- → Payer member services
- → Specialty referral intake
Frequently asked questions
- What does NextGen build for agentic voice routing for provider groups & payers?
- We build voice-first AI call centers on Twilio, AWS Connect, or your existing telephony stack. Custom-trained on your intake flows, payer mix, and clinical specialties — with humans-in-the-loop where it matters. Typical scope covers voice ai agents (openai realtime, elevenlabs, deepgram), intelligent call routing & skills-based queueing, patient intake triage and symptom collection, eligibility & benefits verification (270/271) — delivered by senior U.S.-based engineers who stay on the engagement through production and handover.
- Which agentic voice routing for provider groups & payers projects are the best fit?
- The strongest fits are patient appointment scheduling, eligibility & benefits hotline, refill request triage. If the work touches regulated data, legacy integrations, or a delivery deadline you can't miss, that's exactly where an embedded senior pod pays for itself.
- How quickly can a team start?
- Most engagements begin within 7-14 days of the scoping call. We pre-vet engineers by domain, so you get someone who has shipped comparable systems instead of a generalist learning on your budget.
- How is the engagement priced?
- Indicative pricing for this scope is $2,000 setup · $1,000/month managed. Fixed-scope builds are quoted after a short discovery and architecture sprint; dedicated pods run on transparent monthly rates.
- Is delivery onshore?
- Yes. Delivery is 100% U.S.-based on Eastern-time hours, with senior leadership in the NYC metro available for on-site working sessions, architecture reviews, and stakeholder demos.
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Tell us what you're building — engineering capacity, AI, QA, cloud, or a fixed-scope software engagement. Our NYC team responds within one business day.
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- 30-minute discovery conversation
- Recommended engagement model & pricing
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