Guest Loyalty & Lifecycle CRM
Identity resolution across POS, online ordering, delivery marketplaces, and reservations, then lifecycle automation: welcome, win-back at the right lapse point, and VIP flags that reach the host stand before the guest sits down.
Scope of the build
Fixed scope, fixed timeline, 100% U.S.-based senior engineers on Eastern-time hours.
- Cross-channel guest identity resolution
- Visit, spend, and preference profiles
- Lifecycle campaign automation
- Lapse prediction and win-back triggers
- VIP alerts to host and floor staff
- Campaign incrementality reporting
What you get
Repeat visits up
Win-back fires at the right lapse window.
Marketplace guests recovered
Delivery orders tied to real profiles.
Measured
Campaigns reported on incremental spend.
Where this fits
- → Restaurant groups
- → Hotels and resorts
- → Entertainment venues
- → Coffee and fast casual
From signature to production
The same delivery rhythm on every engagement. You always know what shipped last week and what ships next.
- Week 0
Scope lock
Two working sessions with your team. We write the spec, the acceptance criteria, and the integration list, then fix the price against it.
- Weeks 1-2
Spine first
Data model, auth, environments, CI, and the riskiest integration go in before any screen is polished. You see it running in staging.
- Mid-build
Weekly demo
Working software every Friday, on your staging environment. Scope changes get priced in the same call, never discovered at the end.
- Go-live
Handover that holds
Runbooks, monitoring, test suite, and a recorded walkthrough for your engineers. You own the repo and the accounts from day one.
Before you book a call
Straight answers on price, timeline, ownership, and who writes the code. If your question is not here, ask it on the call — we answer it the same way.
Scope guest loyalty & lifecycle crm →What does guest loyalty & lifecycle crm cost?
From $46,000. The price is fixed against a written scope after a two-session discovery, so the number you approve is the number you pay. Typical delivery runs 6–10 weeks.
How long does it take to go live?
6–10 weeks from scope lock to production for the scope listed on this page. You see working software in your staging environment every week, starting in week two.
What does it integrate with?
Out of the box we wire Toast, OpenTable, Klaviyo, Twilio and Snowflake. Anything with an API or a file drop can be added during scope lock.
Who actually builds it?
Senior U.S.-based engineers on Eastern-time hours. No offshore handoff, no rotating junior bench. The people on your kickoff call are the people writing the code.
Do we own the code?
Yes. Your repo, your cloud accounts, your data — from the first commit. We hand over runbooks, tests, monitoring, and a recorded walkthrough so your team can take it forward without us.
Can this start smaller than the full scope?
Usually. We can carve a first slice that proves the hardest part of guest loyalty & lifecycle crm in a few weeks, then sequence the rest once it is running in production.
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Buying for restaurants & hospitality? These usually ship together.
More Restaurants & Hospitality solutions
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Tell us what you're building — engineering capacity, AI, QA, cloud, or a fixed-scope software engagement. Our NYC team responds within one business day.
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